Your information.
How website enquiries, reservations and payment records are handled.
Information we collect
When you submit a contact enquiry, we store the name, phone number, optional email address and message you provide. Room-search handoffs store the selected hotel, room, dates, guest count and quoted amount. Staff-created reservations may also contain stay, payment and special-request information.
Why we use it
We use this information to answer enquiries, confirm availability, manage reservations, reconcile payments, prevent duplicate requests and maintain an operational audit history.
Sharing and payments
Information is shared only with authorised Victoria's staff and service providers required to operate the booking process. Do not send card numbers or banking passwords through website message fields or WhatsApp. Payment gateway records, when connected, must use provider transaction references rather than full card data.
Retention and security
Operational booking and financial records are retained as required for hotel, accounting and legal purposes. Closed website enquiries are anonymised through scheduled maintenance. Administrative access is restricted, audited and protected by password and session controls.
Your choices
You may contact the reservations team at +91 90430 04093 to request correction of contact details or ask how your enquiry information is being used.